Refund Policy

This Refund Policy explains how refunds work across Careit's services, including the Careit platform (careit.com and the Careit mobile applications), the Freshcue consumer app, and the Careit paid marketplace. This Refund Policy is incorporated into and forms part of our Terms of Service. Capitalized terms not defined here have the meaning given in the Terms of Service.

Overview

Careit operates a platform that connects users with one another for food recovery, donation, and (in the paid marketplace) sale of eligible items. Different parts of the Service involve different forms of payment, and each is treated differently for refund purposes:

• Subscription fees paid by businesses, nonprofits, and other organizations for access to the Careit platform.
• The donation-only mode, in which no payment is permitted between users.
• The paid marketplace tier, in which listers may offer eligible items for sale to buyers, and Careit charges a platform service fee.
• The Freshcue consumer app, through which consumers may obtain or purchase surplus food from participating businesses.

In every case, Careit is not a party to any transaction between users. Where a refund involves the price of an item listed, sold, or rescued through the Service, that refund is the responsibility of the lister or business that received the payment, not Careit.

Subscription Fees

Monthly subscriptions

Monthly subscription plans auto-renew at the start of each billing period unless cancelled at least ten (10) days before the renewal date. You may cancel a monthly subscription at any time through your account settings or by contacting support@careit.com. Cancellation stops future charges; it does not refund the current billing period. Monthly subscription fees already paid are non-refundable.

Annual subscriptions

Annual subscription plans require a full-year commitment and are non-refundable in whole or in part, including for unused months remaining in the term. Annual plans auto-renew at the end of the term unless cancelled in writing at least thirty (30) days before the renewal date.

Exceptions

We may, at our sole discretion, issue a pro-rated or full refund of subscription fees in cases of duplicate charge, billing error on our part, or extended Service unavailability materially caused by Careit. Requests for these exceptions should be sent to support@careit.com with the relevant account and billing details.

Add-ons and one-time fees

Optional add-ons, setup fees, and one-time charges are non-refundable once the corresponding service has been activated or delivered.

Donation-Only Listings

The donation-only mode of the Service does not permit payment, exchange of value, or barter of any kind between listers and recipients, whether on or off the platform. Because no payment changes hands, there are no refunds associated with donation-only listings.

Paid Marketplace Transactions

The paid marketplace tier permits eligible listers to offer eligible items for sale to buyers. In every paid marketplace transaction, the lister is the seller of record. Careit is not a party to the transaction, does not take title to any listed item, and does not act as seller, broker, agent, distributor, or commission merchant.

Item price

Refunds of the item price are the sole responsibility of the lister. Buyers seeking a refund for an item that was not received, was misrepresented, was damaged, or is otherwise the subject of a dispute should contact the lister directly. If the parties cannot resolve the dispute, the buyer may pursue the chargeback and dispute procedures made available by the third-party payment processor that processed the transaction.

Platform service fees

Careit's platform service fee is charged for use of the Service and is separately stated from the price of the listed item. Platform service fees are non-refundable, including in the event of buyer-lister disputes, chargebacks, order cancellations, or buyer-initiated returns, except where a refund is required by applicable law or where the charge was the result of a billing error on Careit's part.

Payment processing

Payments are processed by a third-party payment processor under the lister's merchant account or sub-account. The processor's terms govern payment authorization, settlement, holds, and chargeback procedures, and may provide additional refund rights independent of this Refund Policy.

Freshcue

Freshcue allows consumers to rescue or purchase surplus food from participating businesses. Careit provides the platform only; we are not a party to any Freshcue transaction, do not act as the seller, and do not control participating businesses or their payment accounts. Each participating business is the seller of record and is solely responsible for the quality, accuracy of description, availability of items at pickup, and for issuing any refund of the item price when one is owed.

Item not available at pickup

If a participating business cannot fulfill a confirmed Freshcue order at the agreed pickup time, the consumer should contact that business to request a refund of the amount paid for the item. The business is responsible for issuing the refund through its own payment account and procedures. Careit does not process item-price refunds on behalf of sellers and cannot access or direct funds held in a seller's account.

Item quality or accuracy

Disputes over the condition, quantity, or accuracy of a Freshcue order must be directed to the participating business that sold the item. That business decides whether a refund is appropriate and, if so, is responsible for issuing it. You may contact support@careit.com for assistance reaching the business, but Careit does not issue item-price refunds, does not guarantee a particular outcome, and is not liable for a seller's failure to refund.

Consumer service fees

Any platform service fee charged by Careit to the consumer is separate from the item price paid to the seller and is generally non-refundable, except where required by applicable law or where Careit made a billing error on its own charge. A refund of the item price by the seller does not automatically entitle you to a refund of Careit's service fee; requests regarding platform fees should be sent to support@careit.com.

Statutory Rights

Nothing in this Refund Policy limits any non-waivable rights you have under applicable consumer protection law in your jurisdiction, including but not limited to statutory rights to cancel, return, or receive a refund. Where statutory rights apply, those rights prevail to the extent of any inconsistency with this Refund Policy.

How to Request a Refund

To request a refund or report a billing issue, contact us at support@careit.com with the following information:

• The account email associated with the charge.
• The transaction date and amount.
• Whether the charge relates to a subscription, marketplace transaction, Freshcue order, or other service.
• A brief description of the issue and any supporting documentation (e.g., receipt, screenshot).

We typically respond to refund requests within five (5) business days. Approved refunds are processed to the original payment method and may take additional time to appear on your statement depending on your payment provider.

Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be reflected by updating the "Last updated" date above. Continued use of the Service after a change indicates acceptance of the updated policy.

Contact Us

If you have questions about this Refund Policy, please contact us at:

Email: hello@careit.com

Mail: Careit Co., 400 Cooper Point Rd SW, Ste. 225-11002, Olympia, WA 98502